CALL CENTRE TELEPHONE SYSTEMS & FACILITIES

Call centre technology can increase the efficiency of people who make and receive calls as their main job function by over 10 percent. That's the equivalent of an 11th person 'for free', or if they're outbound sales operators, the potential to add 10% sales revenue.

Call centres require excellent call handing - both for outbound and incoming calls. Queue management - with self selecting option help, but manageability with tight data integration, scripting, supervisor positions, wall board and wash-up times are key.

ABS provides AVAYA call centre applications. Tried, tested and up to date, these offer tight integration with data including Microsoft's CRM. Call centres can be implemented from 8 to 800+ users. Because the systems are modular this means that smaller businesses can reap the benefits without paying exorbitant corporate-class costs.

A Microsoft Gold Partner, Citirx Solutions Provider HP reseller and accredited by over 30 IT & telephony manufacturers, we can design, supply, install, configure and maintain as systems that is tailored to your business needs.

BT reseller & wholesaler

An Avaya partner for 10 years

15+ Years Microsoft

For further information call us on 01480 446480,or click below.

  => Contact Us