The Advanced Group’s support services are at the core of its business. A number of standard packages, together with tailored solutions are available. These packages allow you to have the confidence that any downtime will be kept to a minimum. Service is our business, and we aim to alleviate you of any distress and costs accrued due to loss of productivity.
- All support requests are logged onto a computerised database that enables call tracking and analysis.
- Monthly reports are sent for customer information.
- Routine scheduled checks are done to head off operating problems.
- High calibre staff - all engineers have considerable industry experience along with recognised accreditations.
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Remote monitoring for preventative fault resolution
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Guaranteed response & fix times with penalties for non-performance [SLA]
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ISO 9001 accredited company
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"Service - is now available in modern forms to suit your business"
These include traditional - where engineers visit your site to fix software and equipment. But this is only a small part of the offer
It's a 'PICK 'N MIX' - for more information,
click any of the items above, or click below
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| A selection of clients: |
PROACTIVE!
All new and renewed support contracts now come with automated proactive 24 x 7 server health & status monitoring |
Contract Customers click below for
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